Privacy Policy
The seriousness with which we take to keep safe and secure clients' information cannot be overstated. We want to reassure you that we will never sell or share personal data with third parties for marketing or other non-essential purposes.
Effective Date: 21 January 2025
Palmer Stroud Counselling respects your privacy and complies with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information Collection
We collect personal information you voluntarily provide, such as your name, contact details, and relevant information necessary for counselling services.
2. Use of Information
How will your information be used?
To deliver and enhance the service we provide clients
Communicate with you about appointments, updates, and service-related inquiries
Fulfill legal and regulatory obligations
3. Disclosure of Information
We do not disclose personal information to third parties except:
As necessary for service delivery, with trusted partners under strict confidentiality agreements
When legally required by Canadian law
4. Data Security
We use industry-standard security measures to protect your information. However, online data transmission always carries some risk.
5. Use of Acuity
Palmer Stroud utilizes Acuity for practice management, including online booking, charting, scheduling, and billing.
6. Use of Google Meet
Wholesome Psychology uses Google Meet for phone and SMS services. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent, which will not be shared with any third parties.
7. Use of Google Analytics
We use Google Analytics to help us understand how visitors interact with our website. This service operates with IP anonymization, ensuring no personally identifiable information (PII) is tracked. Google Analytics data helps us improve site functionality and user experience without compromising your privacy. For more details, please see Google’s Privacy Policy.
8. Use of Google Workspace for Email Communication
We use Google Workspace for email communication and routing. This platform adheres to stringent security and confidentiality standards, protecting all information exchanged in email correspondence. Google Workspace complies with relevant Canadian privacy laws, ensuring data security. For more information, please refer to Google Workspace Security.
9. Cookies
Our Site uses cookies to enhance user experience. You may adjust your browser settings to disable cookies if desired.
10. Third-Party Links
Our Site may link to third-party sites, for which we are not responsible. Please review their privacy practices before providing information.
11. Your Rights
Under PIPEDA, you have the right to access, correct, or delete your personal information. Contact us for assistance.
12. Policy Updates
We may periodically update this policy. Updates are effective upon posting.
13. Contact Us
For privacy-related inquiries, contact us at: